Returns & Exchanges

At the Dave Matthews Band Official Shop, we want you to be fully satisfied with your merchandise; if you are not happy with your purchase, you may return or exchange unworn and unwashed items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and billing zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all tags are attached and including a copy of your original packing slip.

3

Attach Shipping Label

Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; once received and inspected, we will process your refund or ship your exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing